A letter from our President, Karen Van Holten, at Monarch Title of Texas
Hello everyone. I hope you are all doing well and keeping busy. As our greatest concern is our clients’ and team members’ health, safety and wellbeing, we are taking some additional steps to give you peace of mind, while providing you with the best possible service. The following steps have already been implemented to try to keep us all a little bit safer.
-In each office, all door knobs, handles, tables, chairs and common areas will be sanitized EVERY hour.
-We are staggering closings with thirty (30) minute gaps in between to lower the amount of people in the office at one time. Please be patient with this new procedure.
-Each team member will wash their hands every hour and after every client interaction.
-New pens will be in the conference room for every closing and we will encourage clients to take pens with them.
-We will be using alternate greetings such as thumbs up, a wave, or hands together. We have already had clients visit our office that have not wanted to shake hands and we want to respect our clients’ wishes without making them feel uncomfortable or awkward.
-We will not have our freshly baked cookies, unless requested.
-Some team members will be working from home on alternating days, again to limit the amount of people in the office at any given time.
-Any team members exhibiting any symptoms will be required to work from home.
-All classes/events are postponed until further notice. We will be doing some streaming/video classes in the meantime.
-We will be utilizing online closing tools as much as possible. It may be possible for your client to skip the closing room all together through the use of these tools. Ask us for more information.
-If requested, we are happy to wire your commission directly to you. Please let us know and we will send you the authorization form.
-We have the ability to accept earnest money through an app on a smart phone, eliminating the need to deliver the earnest money in person.
We promise that we will still be open and taking care of you as normal. Some of these measures are temporary and will adjust as things return to normal. We want to be part of the solution when it comes to decreasing the spread of the virus, but also do not want to be panicked or living in fear either. Therefore, we will be utilizing some tools we already have to add to the efficiency of closings. If you have a cash closing, it may even be possible for the transaction to be completed entirely electronically.
Paramount to our success is the ability to wake up and serve our clients day after day, so we must maintain a healthy body and mind. We want to create that environment for you as well.
Thank you so much for your continued partnership and trust!